Customer Service - Second Shift (1:30-10:00)
About Us:
We are a prominent financial service provider specializing in secure and efficient transaction processing. Our company fosters a fast-paced, adaptable work environment where logical problem-solving and cross-departmental collaboration are highly valued.
Job Responsibilities:
- Respond to customer service inquiries and manage operational tasks related to financial transaction processing using proprietary software.
- Navigate and utilize multiple in-house systems with strong technical aptitude.
- Analyze complex scenarios to provide effective and logical solutions, taking multiple factors into account.
- Demonstrate flexibility by learning and performing duties across various departments as needed.
- Experience in transaction processing, banking operations, or related financial services is highly beneficial, especially within a financial institution.
Qualifications:
- Independent thinker with the ability to handle situations without relying on scripted responses.
- Technically proficient and capable of learning and navigating specialized software systems.
- Familiarity with financial transaction processing or banking operations is essential.
- Strong analytical and problem-solving skills, with adaptability to diverse situations.
- Self-motivated and comfortable working in a busy but laid-back environment that values initiative.
Benefits:
- Observance of all banking holiday
Note: This is an in-office position for the second shift based in Tampa, Florida.
We are an equal opportunity employer and encourage candidates from all backgrounds to apply.
